How do I track my order?

You can track your order by clicking here.

How do I cancel an order?

Unfortunately, all orders are final and we are not able to edit or change them. Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been submitted. Once you have received your items, you may submit a request to send them back for a refund as long as they are unopened and unused.

How do I contact customer service?

You can contact one of our Lash Experts Monday through Friday between 9:00am – 5:00pm PST at infomiraclemellc@gmail.com.

I’m interested in distributing MiracleMe Lashes, who should I contact?

Thank you for your interest in MiracleMe Lashes! Please email us at miraclemellc@gmail.com.

Do you ship internationally?

Unfortunately, we currently only ship within the United States

Do you offer exchanges and returns?

All sales are final. Due to the nature of our products, we do not offer refunds or exchanges, except in the case of damaged or defective products.  If an item may be considered damaged or defective, please email miraclemellc@gmail.com indicating your Name, Order Number, and a clear photo of the product.

Damaged or defective items need to be addressed within 30 days from the day of purchase. If the product is deemed defective by us, you will be eligible for a refund or replacement of the same item or an equivalent item.

Customers are responsible for the return-shipping fee, and it is not refundable. Refunds are made in the original form of payment and are issued to the person documented on the original order. Please note, we only accept returns from https://miracleme.store/ orders. In case of delayed, lost or stolen packages, please fill out a claim at USPS.com so USPS may try to locate your order as soon as possible. Once a claim has been filed, please send us the claim information and we will wait on the results of the claim before proceeding forward.

When will my order be shipped?

Processing time is 1-2 business days. Regular orders will be processed and shipped out from our warehouse in 24 hours with the exception of orders placed Fridays after 2 pm PST, or orders received during the weekend or Holidays. These orders will be processed the next business day.

How are refused or returned packages handled?

All packages returned to our facilities will be refunded. Please note that shipping and handling fees are not refundable and will be subtracted from your refund. If you require a reshipment, a reshipping fee will be charged.

What happens if my order has incorrect shipping information?

Please understand that our system prints out shipping labels according to what the customers placed on their shipping and billing information. Please contact USPS to reroute your package in case of any error on shipping information. The Reshipment Fee will be charged to your order. MiracleMe LLC. is not responsible for any lost or stolen packages due to incorrect information provided at time of purchase.

How do I sign up for MiracleMe' rewards program?

Signing up is simple! Just create an account at https://miracleme.store/ by providing your name, email address, and password. It’s completely free, and you'll automatically start receiving exclusive emails with access to sales, promotions, and our latest drops. Already have an account or email subscription with us? You’re already enrolled in our rewards program!

What are the benefits of becoming a member?

Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive reward points for each purchase, which can then be redeemed for $$ off future purchases.

You also earn points for sharing MiracleMe with friends, following us on social media, and leaving product reviews! In addition to earning points, members get early access to new product launches & promotions.

Do points ever expire?

Your points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc.